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Re-open SR
R
C
E
{{srNumberData.srTitle.srNumber}} |
{{srNumberData.srTitle.srType}}
({{srNumberData.srTitle.srSubType}})
|
{{srNumberData.srTitle.tatStatus}}
< Previous
| Next >
Due Date
{{srNumberData.srTitle.dueDate}}
{{srNumberData.srTitle.dueTime}}
| Old Due Date
{{srNumberData.srTitle.oldDueDate}}
{{srNumberData.srTitle.oldDueDateTime}}
Name
{{srNumberData.custDtls.custName ? srNumberData.custDtls.custName : 'NA'}}
Contact Number
{{srNumberData.custDtls.custAltCntctNo ? srNumberData.custDtls.custAltCntctNo : 'NA'}}
Consumer Class
{{srNumberData.custDtls.custBrand ? srNumberData.custDtls.custBrand : 'NA'}}
Connection Type
{{srNumberData.custDtls.custSegment ? srNumberData.custDtls.custSegment : 'NA'}}
Consumer Category
{{srNumberData.custDtls.custHandsetType ? srNumberData.custDtls.custHandsetType : 'NA'}}
Email ID
{{srNumberData.custDtls.custEmailId ? srNumberData.custDtls.custEmailId : 'NA'}}
Sub Division
{{srNumberData.custDtls.custCircleId ? srNumberData.custDtls.custCircleId : 'NA'}}
Connection Phase
{{srNumberData.custDtls.custARPU ? srNumberData.custDtls.custARPU : 'NA'}}
SR DETAILS
Created On
{{srNumberData.srBasicDtls.crtdOnDate}}
{{srNumberData.srBasicDtls.crtdOnTime}}
Created By
{{srNumberData.srBasicDtls.crtdByAgentName}}
{{srNumberData.srBasicDtls.crtdByAgentId}}
| {{srNumberData.srBasicDtls.crtdByGrpName}}
Current Queue
{{srNumberData.srBasicDtls.currentQueue}}
Current Owner
{{srNumberData.srBasicDtls.currentOwnerAgentNme}}
{{srNumberData.srBasicDtls.currentOwnerAgentid}}
| {{srNumberData.srBasicDtls.currentOwnerGrpNme}}
Status
{{srNumberData.srBasicDtls.status}}
(Reopened {{srNumberData.srBasicDtls.reOpened}})
Approval Pending
{{srNumberData.srBasicDtls.approvalPendingAgentNme}}
{{srNumberData.srBasicDtls.currentOwnerAgentid}}
| {{srNumberData.srBasicDtls.currentOwnerGrpNme}}
Source
{{srNumberData.srBasicDtls.media}}
- {{srNumberData.srBasicDtls.subMedia}}
Priority
{{srNumberData.srBasicDtls.priority}}
Consumer Id
{{srNumberData.custDtls.custAccntId}}
Close Looping Media
{{srNumberData.custDtls.closeLoopMedia}}
Mood of Customer
{{srNumberData.custDtls.custMood}}
Error Code
{{srNumberData.custDtls.errCode}}
Error Message
{{srNumberData.custDtls.errMsg}}
SR ATTRIBUTES
Incorrect Tagging
LATEST UPDATES
Type
{{srNumberData.srTitle.srType}}
SubType
{{srNumberData.srTitle.srSubType}}
{{value.labelNme}}
{{value.dffValue}}
Reopen
{{manadatoryMsg}}
Select Reason
Select
{{reopenRsn}}
Remarks
Done
Done
SR number {{srNumberData.srTitle.srNumber}} has been successfully reopened.
Ok
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